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Complaints Process

What should you do if something goes wrong? If you have a problem, concern, or complaint about any part of my service, please tell me so I can try to fix the problem. You may contact our internal disputes service by telephoning 03 390 9889, by email dean@logansmythe.co.nz or in writing to PO Box 37203, Halswell, Christchurch 8245.If we cannot agree on how to resolve the issue, or if you decide not to use the internal complaints scheme, you can contact Financial Services Complaints Limited. This service will cost you nothing, and will help us resolve any disagreements. You can contact Financial Services Complaints Limited by emailing info@fscl.org.nz, calling Financial Services Complaints Limited on 0800347257, or in writing to PO Box 5967, Lambton Quay, Wellington, 6145.